awards information, investment professional numbers), Training of users on the RFP database (Qvidian), Work with the business channel RFP Heads to understand their requirements, ensuring these are reflected in the written material and RFI documents, Work with the SMEs and investment teams to ensure that information is understood, clearly documented and can be incorporated into Qvidian ready for use by wider RFP teams, Manage the team pipeline of work to ensure quarterly deadlines are met, Develop the skills of the staff in the team, Provide fund data to industry data vendors such as Financial Express on a timely basis, Strong knowledge of investment products and processes, Strong ability to write and review investment fund information and to interpret fund data, Proven strong people management and development skills, Proven skills in process improvement implementation, Experience of Qvidian (preferred but not essential), Ability to plan, build and execute against short and long term strategies, Exceptional project management skills with strong use of project related tools, Experience with inventory and capacity planning including ability to accurately forecast project hours and resources, Able to communicate and work with various levels of organization, Demonstrated experience in fast-paced operational environment, Bid support. Online FAQs, manuals, and help center can be created. It supports International languages and third-party Integrations. Multiple knowledge bases – It supports numerous projects or documentation websites so that you do not have to look anywhere else when your product list expands. Zoho Desk is best for small and mid-size companies. Ascertain that all available IC assets are diligently leveraged wherever appropriate through use or exploitation. Verdict: The knowledge base is easy to use with good functionalities. Collects metrics for review to define content gaps, Aligns content with global and regional peers to ensure consistency across the globe, Act as an ambassador for our customers, and ensure VOC, feedback, and suggestions for improvement are incorporated into enhancement efforts, Apply an advanced understanding of knowledge management concepts & practices, Understands the needs & requirements of internal and external constituents, Be the expert on technologies, techniques, and training and KM successes across J&J, Seek to continuously learn and improve knowledge and skills by identifying developmental opportunities. – to ensure that self-service content is easy to understand and use for solve problems, Define and track metrics which indicate how effective knowledge management processes truly are (i.e. It is for employees, customers, and partners. Ensure that the lessons documented are being incorporated into future initiatives, The leads will need to keep up to date with new technology and whitepapers on knowledge management to make sure that we continue on the path and make the capture and sharing as effective as possible, Administer the knowledge repository and work with the teams for ensuring close and effective integration with all data repositories, Identify more effective ways to use knowledge thereby improving customer experience and making processes easier to use, Complete individual assessments, provide guidance and mentoring, Ability to drive strategic change programs in a complex mature business, Excellent communication skills, oral, written and presentation, Management of complex systems and underpinning technologies, Consultancy skills at all levels of the business from Senior Business leadership to end-user, Ability to manage priorities and escalate where appropriate, Portfolio and project management principles and their relation to governance, Setting up, execution and facilitation of workshops, 2-3 years of knowledge management proven experience, Experience of working within a global program framework in a centralized team deploying to geographically, culturally and different sized markets, There will be an indirect reporting relationship with respect to the knowledge champions that will be within the lines of business, Collect and analyses information to produce background documents and reports for the two units, Assist the units to identify new ways of presenting information (including via blog posts, videos, infographics etc.,), Support the units to coordinate the work of various consultants and country offices in producing publications and knowledge products, Edit and provide comments to the draft reports produced by the units, Perform a backstopping role to in programme implementation including to systematically archive key documents, At least one year experience of relevant administrative or programme support experience, Familiarity with UNDP and/or UN system or other International organizations is an advantage, in particular knowledge of ATLAS, Experience in the usage of computers and office software packages (MS Word, Excel, etc.) It provides many useful features like exporting to PDF and copy & paste of images. Price: It is free up to three agents. It’s actually very simple. Verdict: The system is easy to use with good functionalities. Price: Starts at $89. Excellent writing skills and ability to communicate effectively, Strong teamwork skills and ability to also work alone, Strong communication skills and ability to communicate at multiple levels with multiple audiences, Ability to develop briefing materials, administrative, and logistics support, Other knowledge such as Powershell, SSH, Cloud and SharePoint, The technical criteria (education, experience, and language [max. that enable customers to quickly use the product while identifying continuous improvements that will reduce support issues, Own structured training efforts including internal new hire training and ongoing product training of our sales and services team as well as content and delivery of scaled external training (webinars, in person forums, etc. This article will explain all about the top Knowledge Management tools in detail. You will be able to access and publish information at a centralized location. Metrics need to constantly be relevant and so change KPIs so that there is a constant focus on improvement rather than status quo, Maintain awareness and adoption of knowledge management by everyone at all levels, Be a part of knowledge management initiatives as an active participant and facilitator for example discussion forums, mentoring programs, communities of practice, etc, Work with HR in the implementation and monitoring of knowledge management programs, New knowledge articles will need to be reviewed before they can be disseminated and the lead’s will need to give approval for these articles to be made available. It allows customizing workflows department wise. Zendesk provides an open, flexible and extensible platform for the knowledge base. It is stimulated by dissemination and enabled by making it easy to find resources. Communicates project status to identified stakeholders through routine status reports and meetings. ComAround provides you the platform for creating a knowledge base and self-service solution. This tool will allow organizations to maintain a knowledge base, department wise. Formats may include standard Microsoft documents (Excel, Word, and PowerPoint), electronic/soft copy matrices and/or web-enabled formats, Ability to produce products requiring little or no editing, Ability to work with senior officials, to build and sustain professional networks in a diverse, fast-paced, multi-task environment, and to manage competing priorities, Be adaptable and flexible to perform a range of tasks and work with many different offices and organizations in the Intelligence Community (IC), Be proactive in developing innovative ideas and in communicating them effectively to Government sponsors, Strong grammar that requires little or no editing, Assisting in developing and maintaining databases and automated diagnostic tools; create custom graphical views; capture policymaker positions throughout priority deliberations; and manage underlying information needs, Assisting with the design and conduct of evaluations to assess the output of activities, production, and mission impact, Facilitating structured focus groups and managing information needs, Produce reports incorporating text and graphics to convey complex concepts in easily understandable terms, 10 years of work experience related to the technical requirement (SOW Section) against which the individual is slated to perform, Takes leadership in developing the Knowledge Management (KM) Strategy in close collaboration with the process owners, Stays current about KM tools, trends and methods and leading knowledge transfer and exchange methods and practices through presentations, training materials, tips and best practices for collaboration, so as to continually improve the performance of this outcome area, Must be able to distill complex information into clear, concise text, Must have excellent writing and grammar skills and be able to work independently, delivering accurate documentation under deadline pressure, Must know a variety charts and graphs, and incorporate diagrams and photos into documents, Should have experience in document editing, proofreading and publishing abilities, Multimedia skills, such as blogging, Web design and video production will be an added advantage though not desired, Strong communication skills both written and verbal, excellent report writing and organisational skills, Good computer skills (MS Office, word, excel, powerpoint) familiar with new digital communications, A team player, ability to multi-task and work in cross-functional, fast-paced environments with the pressure of multiple deadlines, Develop close working relationships with RFP teams and SMEs / Investment Directors, Proactively manage the qualitative content of your assigned funds or subjects, Creation of standard RFI documents with the help of our RFI Writer and conduct standard quarterly updates, Provide quantitative fund data to external data services, Maintain internal databases with a variety of information (e.g. Reports, analytics, and suggestions will help you to improve your knowledge base. Project management skills are required with proven track record including obtaining agreement on project definitions and priorities and ensuring that resources, capabilities, and processes are in place to deliver the project objectives on-time and per budget is required, Bachelor's degree in computer science, library science, related area or an equivalent combination of education and experience in knowledge, content, information and/or records and information management, Knowledge-Centered Service certification and utility industry experience preferred, Support the design, implementation, and enhancement of core KM approaches used to support critical knowledge flow within and across the business and knowledge domains, Facilitate and monitor the use and improvement of common knowledge management processes across the organization, Monitor the effectiveness, maintenance, and use of IT tools and systems as they apply to KM and manage the implementation of identified improvements, Implement our search strategy to improve findability and enable more accurate refinement capabilities using metadata, Understand the objectives of our Community program and implement KM strategies to support those objectives, both near and long-term, Facilitate interactions and webinars between Communities to share knowledge and drive collaboration within the firm and across geographies and lead the monthly K-Sharer calls, Engage, advise, and coordinate with the broader knowledge worker network, Drive the capture of Knowledge through the project close process. , email, Chat, social media and enabled by making it easy find. 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